Warranty & Returns


Rabbit guarantees everything we make. Returns Under Warranty: If your Rabbit product breaks with normal use under warranty, please contact us at 888-748-8814 between 8am and 5pm MST. Please note that the Rabbit Consumer Service Division is set up primarily to service broken products under warranty for individual consumers. If you are inquiring about service on behalf of a business that distributes Rabbit products, please contact your sales representative for vendor specific information.



Rabbit will accept returns within 30 days of the original purchase if the Rabbit Product was purchased directly from rabbitwine.com. If the Rabbit product was purchased from a retailer or other reseller of Rabbit products, then you must return the Rabbit Product to such retailer/reseller, in which case your return will be covered by the return/refund policy of that retailer/reseller. If the item was purchased directly from rabbitwine.com and you would like to proceed with a refund, please contact Consumer Service by phone Toll Free 1-888-748-8814 with your original order number and payment information. Refunds will be issued in the form of a credit to the Credit Card you used for the original purchase.

If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/rabbitwine.

Or you can follow the steps below:

  1. Send us an email at this address: rabbitwine@lifetimebrands.com
  2. Copy the following as the Subject Line: “Damaged in Shipping: Order# RBT123456” … Please use the Order # located on your packing slip
  3. Determine the number of items that are damaged and follow the appropriate steps outlined here:
    • 1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
    • 3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

Please allow 4-6 weeks to process your return.